So you have bought a brand new YSL bag from a flagship store, Nordstroms, or Saks Fifth Ave. You have been in love with it ever since, but now after a couple of months, you have noticed it is falling apart. Threads are loose, leather is tearing, the logos are rubbing off, or even the straps are damaged. This isn’t what you expected after spending hundreds or even thousands on your new handbag, and neither does YSL. Saint Laurent stands by all its products and wants each customer to have a great experience when shopping with them, even after the sale. YSL offers warranties and repair services on every item. Let us explore how to get your handbag repaired below.
Does Saint Laurent Offer a Warranty?
Yes, Saint Laurent offers warranties on their products. They want you to have a great experience. If you notice any flaws within two years of your purchase, you can take your handbag to a flagship store to get repaired for free. You must contact the YSLs client service department on their official website to get started. They will most likely respond by saying that you will need to bring your handbag to an official YSL store (don’t bring it to Saks or Nordstrom etc.) and make sure you bring your proof of purchase. Which 9 times out of 10 will be your purchase receipt. I have listed the Saint Laurent Stores below if you need help locating your closest boutique.
What If My Bag Is Over 2 Years Old?
They will still be happy to help. You can still bring your handbag to any store to get it scheduled for repair. Remember that because it is out of warranty, you will be responsible for any fees chargeable to you. I would always ask for an estimate beforehand so you can decide if it is worth the repair or not. Repairs range from $35 to $200 depending on the service.
Will They Repair My Bag If I Bought It Second Hand?
Yes, they will. Remember to be covered under the Saint Laurent warranty you need to buy the handbag brand new from an official retailer. If you bought your bag from eBay, TheRealReal, or Rebag then you will not be covered under any warranty. You can still get it repaired, but you will be charged for the service.
Does YSL Repair Anything?
On their website, they state that not all repairs are possible however we endeavor to fulfill your request. Which in my translation means that if they deem a repair impossible, they will compensate you fairly (Whether that is in-store credit or product).
Where Is My Closest Saint Laurent Store?
Good question! You can check out the store locator on the YSLs website here.
Summary
You can get your handbag repaired at any Saint Laurent store. Whether it is covered by a warranty or not. To get started, head over to the official YSL website and contact the client service department. They should send you instructions on how to proceed via your email. Also, as a side note, I am not affiliated with YSL/Saint Laurent so these services are subject to change. That is why I always recommend reaching out first before you bring your handbag in for a repair.