Rick Owens is a high-end fashion brand that is known for its avant-garde designs. The company does not offer a warranty on its products but they do have a return policy that covers defects in materials and workmanship. If you are not happy with your purchase, you can return it to the store for a full refund.
What is Rick Owens’ Warranty Policy?
Rick Owens does not have a warranty on its products, but they do have a return policy that covers defects in materials and workmanship. If you are not happy with your purchase, you can return it to the store for a full refund.
On the official Rick Owens website, it states that they happily accept returns and exchanges within 10 days of the purchase. This is definitely not a long time at all compared to other brands like Saint Laurent, but it is good news for those that receive a product with material workmanship defects.
What Does The Return Policy Cover?
You can return or exchange any full-priced and sale item that is purchased online or in-store. Some items are not returnable like limited edition items, underwear, socks, masks, perfumes, and swimwear (if the hygiene strip has been removed). But this is typical among almost all fashion brands.
If you are planning on exchanging an item you should be aware that you can only exchange it for the exact same item. You can choose a different color or size if it is available but you cannot exchange your item for a different item. This is not a big deal though because you can then just return the item you have and use the refund for something else.
As for returns, you must have the item in its original Rick Owens packaging with bags/wrapping included and it cannot be altered whatsoever. If it is not sent back this way then Rick Owens will not accept the return.
Another thing to note is that refunds take about 10 days to show up in your original form of payment. All return shipping and import fees will be the sole responsibility of the customer. This can be a big deal because these fees can be as much as 30% of the value of the returned merchandise. These fees will always be communicated to you via email once the return process has been started.
How To Return A Defective Product
To start a return or exchange with Rick Owens you need to contact the customer care team at [email protected].
In your email, you should state the order number, desired return action (product exchange or refund), and reason for return in the email. You will then receive an email with further instructions, including a return authorization number. You can also include your phone number in this email if you’d like to be contacted by phone instead.
Please make sure to follow the return policy set by Rick Owens exactly to avoid any confusion or delays. Rick Owens will not be able to process any returns that do not adhere to their policies and the customer will be responsible for all shipping fees.
Will Rick Owens Repair My Defective Item?
It doesn’t state on their website if they offer this service or not but I have known people who have gotten their defective items repaired by Rick Owens if their purchase happens to be over 10 days old. I have also heard that if they cannot do the repair themselves they will refer you to someone else who can.
If you have a defective item that you would like repaired, I recommend emailing Rick Owens customer care at [email protected] or heading to your local Rick Owens store to see what they say.
If you have a pair of shoes that need fixing. Check out this article here on how to repair and clean Rick Owens Shoes.
Summary
Rick Owens does have a return policy that covers defects in materials and workmanship but it does not have a warranty. If you are not happy with your purchase, you can return it online for a full refund as long as it is within 10 days of the purchase date and you have the original receipt.