Your beloved Gucci watch, handbag, or jacket is now ripped, stained, or broken. You spent hundreds or even thousands for this piece and are now stuck wondering if Gucci offers warranties on their products. You just bought it after all and expected it to at least last for years but it’s only been a couple of months. I’ve done the research for you and found out what Gucci offers warranties on and how to get your Gucci product repaired or replaced.
Does Gucci Offer A Warranty On Their Products?
The short answer is yes they do, but it isn’t the best warranty policy out there when compared to other luxury brands. Why? It’s because they only offer a 2-year limited warranty on select watches. For premium watches and high-end watch collections, Gucci offers either a 5 or 8-year extended warranty. If you need your Gucci watch repaired or serviced you have two options. The first option is to visit any retailer or authorized service center, listed here. You can also contact Gucci’s, online client services to receive help.
The Mysterious 1-Year Warranty
During my research I noticed many forms and bloggers mention that Gucci does offer a 1-year warranty on bags and other products. I can’t say this for certain as it is not listed on their website and the sources were dated way back to 2008 and 2012. I would inquire about this at your local Gucci store or online with Gucci’s client services to see if this still exists.
What Is Gucci’s Online Return Policy?
Gucci states that returns can be made online or in-store. The return window for all items is 30 days from the date of purchase (in-store) or the date of delivery (online). You can start a return online by going to your personal Gucci account and selecting “Return My Item” under the order details. Once your request is approved Gucci will send you a pre-paid shipping label to send your items back. This is a great option for people who are not covered under any warranty but your new Gucci piece is under 1 month old.
Who Can I Contact For Help With My Gucci Product?
If you are not covered under warranty and your purchase date is more than a month ago, you can still try your luck by contacting Gucci. Gucci provides after-sale services for products purchased from Gucci.com, Gucci retailers, and Gucci authorized stores. If you need assistance then you need to either visit a Gucci store or authorized retailer where your product was purchased or contact, Gucci client services.
Can I Contact Gucci For Repairs Or Alterations?
Yes, you can! For repairs bring in your item to any Gucci store and they will send your item to repairs for free. If there is a cost involved with your repair they will contact you before starting. As for alterations you will need to contact your nearest Gucci store to see if they offer an alteration service.
Summary
Now you should have a better idea if your item is covered under a Gucci warranty or not. If it is not or you’re unsure, then I would contact their client services. Gucci strives to keep their clients happy and they absolutely want to fix any problems their customers have to keep them coming back. Let me know in the comments how your experience with Gucci’s client service