Balenciaga offers customers a two-year warranty for its products, providing peace of mind and ensuring you get the best value for your money. This comprehensive coverage protects against manufacturing defects regardless of the country or channel of purchase. With this protection in place, you can be sure that your investment is safeguarded and that any issues with the product will be taken care of quickly and efficiently. In this article, we’ll discuss what exactly is covered under Balenciaga’s two-year warranty, how to make a claim if needed, and other benefits associated with having such an extensive warranty policy.
Does Balenciaga Repair Bags and Clothes for Free?
Part of Balenciaga’s warranty is that if one of their products (bag or clothing item) experiences an issue due to the manufacturing process (loose stitching, tears, discoloration, etc…) within the first 2 years of purchase, Balenciaga will repair the item for you free of charge.
In the event that a product has exceeded its warranty period or is damaged due to the customer, then you are liable for all repair costs.
Your Balenciaga Item Must Follow These Conditions To Be Covered Under The Warranty
- An invoice, sales slip, gift receipt, or any other form of payment documentation must be presented in order to validate your purchase.
- The product is authentic
- Fragrances, custom-made items, press samples, or friends & family promotions are not covered under Balenciaga’s warranty.
- Numerous countries including Russia, India, China, Brazil, Mexico Chile, Panama, and Vietnam have legal restraints for cross-border repairs that can void the warranty.
- Sadly, Balenciaga does not provide any repair services for items acquired from unauthorized resellers. If you need assistance with locating an authorized location to purchase their products, please refer to the Distribution Network Here.
How To Start a Repair With Balenciaga
- Please complete the form, attaching any applicable proof of purchase and pictures of your item’s defect. A Balenciaga client service representative will get in touch with you shortly.
- Contact Balenciaga client service by phone, chat, or email.
- Head to one of Balenciagas flagship stores
Note: Shopping at Balenciaga Outlet stores? Remember that the only way you can return your purchase is by bringing it back to an outlet store within the same country.
Does Balenciaga Offer Returns?
You have 30 days to return any recently purchased product from Balenciaga and enjoy a complete refund–even if you’ve changed your mind!
You can check out the full return policy here.
Summary
Balenciaga offers a two-year warranty for its products, protecting them against manufacturing defects. In the event that your item requires repair due to defective material or workmanship, Balenciaga will repair it free of charge. However, make sure to keep any proof of purchase and ensure you are purchasing authentic items. To start a repair, please complete the form on their website and contact customer service with any inquiries. Lastly, Balenciaga also offers a 30-day return policy for recently purchased items. Now you can purchase Balenciaga products with peace of mind knowing that any issues will be taken care of efficiently.
Hopefully, this article has provided clarification about what is covered under Balenciaga’s two-year warranty, as well as other benefits associated with their products. If you have any further questions or concerns, please contact Balenciaga’s customer service team for assistance.